Welcome to SAMRAT PAY!!! Thanks for using our services (“Services”). The Services are provided by SHILPA SAMRAT PAY TECHNOLOGIES PRIVATE LIMITED., located at Jhalawar (Rajasthan) India. which is also known as SAMRAT PAY.
A Sale is final sale as it has executed from your panel which is provided by SAMRAT PAY and payment has been deducted for such sale. As a sale is done anytime by your panel no refund or exchange or cancellation will permitted. You and only you are responsible for information provide by you for purchase and all charges that result from those purchases. SAMRAT PAY is not responsible for any purchase by incorrect information provided. So it is only you who needs to be cautious before placing any order by your panel. You are responsible for the mobile number provided /entered by you or DTH account number by which you purchased the prepaid recharge and all charges that result from those purchases. SAMRAT PAY is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. If a transaction performed by you on the website, money has been charged by your card or bank account and a recharge is not delivered within 24 hours of completion of your transaction then you may inform us by sending an email to our customer services samratpay.helpdesk@gmail.com or you can raise a ticket. SAMRAT PAY shall investigate that incident and if it is found that money was charged by your card or bank account without delivery of the recharge then money will be refunded to you within 7 working days from the date of receipt of your email. All refunds will be credited to your Wallet/ SAMRAT PAY Wallet account. If the service is provided by third party and it is a case of refund then it shall be processed as per time line given by third party and you are bounded by the terms and conditions of refund /or refund policy of third party .
IT services given /executed once cannot be taken back similarly any alteration/amendment in those will result in additional charges.
Charges for services provided by third party entirely depend on those parties only. If such parties alter charges for then they will be applied without prior notice. If sale is executed after that hike in price shall be subjected to higher price of that product/service at any stage before or after completion of the services.
The value/amount/payment stored on your SAMRAT PAY Wallet shall NOT be refunded at any /under ANY circumstances/condition and may only be utilized to make payments to use our services available in your login panel of our portal/website/webpage. No interest will be payable on SAMRAT PAY Wallet on the available balance value /amount/ payment reflected on the SAMRAT PAY Wallet.
In case we receive a cancellation notice for a service order from you within 24-Hrs of placing the order and if the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you within 10 to 15 days. We will not be able to cancel those orders that have already been processed by us.
SAMRAT PAY refunds if payment is successfully credited to SAMRAT PAY Wallet balance but user is not able to get recharge/ transfer money. But in such case/s the refund will only be made to your SAMRAT PAY’s wallet only.
Mail us samratpay.helpdesk@gmail.com or raise a ticket from your login panel and mention clearly your current SAMRAT PAY Wallet balance and what problem you are facing with Mobile and DTH Recharges.
If you have received a damaged product you have to send us it’s best quality pictures as soon as you receive it. Delay is not at all permitted. Now please return product within 3 days from the time of delivery.. We take responsibility only for manufacturing defects in the product nothing else. Extended time is within 7 to 8 working days (unavoidable/avoidable causes may play vital role sometimes ) to return of damaged product.
Customer has to return the undamaged & original packing which shall not at all be tampered.
If Product damaged and original packing not fulfilled, product will not be accepted. If the service/product is provided by third party and it is a case of refund/replacement then it shall be processed as per time line given by third party and you are bounded by the terms and conditions of refund /replacement policy of third party
Read carefully of all T&C of all our services/products available on https://www.samratpay.com and SAMRAT PAY’s websites link available on https://www.samratpay.com once a payment or deposit is done, it is non-refundable.
Once you pay the SAMRAT PAY a fee for Correspondence and we register you as a Correspondence then we will not refund Correspondence fee in any circumstances. If you register yourself with SAMRAT PAY but somehow or by any means if you do not avail services then SAMRAT PAY is not at all responsible for refund. An amount paid once paid for Product/panel never refund in any case. If you paid us and you are not registered on SAMRAT PAY platform then you can only ask for refund by mailing us on samratpay.helpdesk@gmail.com
SAMRAT PAY may at any time, without prior notice under its sole discretion, amend these policies from time to time. You are therefore requested to review these policies periodically. Your continued use of SAMRAT PAY website after any such amendments automatically implies your acceptance of the same thereof.
If you have queries or suggestions regarding our refund policies kindly E–mail us at samratpay.helpdesk@gmail.com